Lorikeet
for Village Roadshow Theme Parks
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Built around the two use cases in your brief — Australian Outback Spectacular booking amendments (deflection) and Annual Pass renewals (conversion) — plus Sea World Resort servicing, theme park ticket re-issues, and general park info. The agent answers and actions — end-to-end via ShoWare, Accesso Passport, Opera, Adyen, and Zendesk.
Loaded with dummy data — the agent rolls with whatever booking reference, email, or pass number you give it.
Click any prompt to copy it, then paste it into the chat.
Make up any booking references, pass numbers, or emails — the demo rolls with whatever you type.
The two use cases you named in the brief, plus the biggest additional call drivers. Every action confirms details before the write.
Date changes and meal swaps end-to-end via ShoWare. Voids the old barcodes, issues new tickets to the email on file, collects the amendment fee via Adyen pay-by-link.
Discovery-first tier recommendation — asks about your travel pattern before recommending Premium or Saver. Creates the sale in Accesso Passport, takes payment via Adyen, issues credentials.
Date changes, room upgrades (Ocean View, Family Suite), package add-ons (Character Breakfast, Dolphin Encounter) via Opera. Handles the price difference automatically via Adyen.
Ticket won't scan at the gate, phone died, lost the confirmation email — voids the old barcode in Accesso and emails a fresh scannable ticket. Guest is at the front of the line in seconds.
Park hours, directions, parking, accessibility, kids and concession discounts, cashless policy, Fright Nights and White Christmas basics. Knowledge grounded in your site.
Refund requests, sold-out target dates, payment failures, complex family or corporate multi-passes, concession eligibility, upgrades and downgrades — full context passed via Zendesk. The guest never has to re-explain.
Emma AU voice model. Calls run the exact same six workflows as chat — Outback Spectacular amendments, pass sales, resort servicing, ticket re-issues, FAQ, handoff. Whole-dollar prices, spell-back confirmations, one question per turn.
📞 +61 485 090 594Wired specifically to VRTP's guest contact centre stack. No shortcuts — the same architecture would run production.
Anchored every workflow to your vendor brief — the two named use cases, the guardrails, the volumes, the systems. Extracted brand from themeparks.com.au.
A router at the front door plus topic-matched workflows for amendments, pass sales, resort servicing, ticket re-issues, general info, and warm handoff. Every write action confirms details before firing.
Mock tools shaped to your real APIs — ShoWare for booking and amend, Accesso for pass catalog and sale and renewal and re-issue, Opera for resort lookup and update, Adyen for pay-by-link, Zendesk for warm handoff.
Safety guardrails — emergency detection (kids on rides), no refund promises, no fabricated pass prices, no competitor deflection, no weak-uncertainty hedging.
A staged path from this demo to production — designed to protect revenue and let you turn write actions on when you're ready.
Ingest your Zendesk history and your real FAQ / help centre. Every reply grounded in your policies, not a scrape approximation.
Go live with lookups and answers only — Accesso pass status, ShoWare booking retrieval, Opera reservation lookup. No writes yet. Absorb the deflection volume with zero risk.
Enable action-taking one system at a time — amendments in ShoWare, renewals in Accesso, resort updates in Opera, payments via Adyen. Warm handoff still there for everything on your guardrail list.
Same brain, more channels — email, WhatsApp, social. Same brand voice, same guardrails, same audit trail. Ready for the October and December peaks.
Absorb the rules-based volume. Free up your team for the sales-oriented and complex conversations that still need a human touch.
Fright Nights and White Christmas spikes get soaked up by the agent — no staffing scramble, no queue times, no lost sales.
Annual Pass renewals and new sales happen at 11pm just as well as they do at 11am. The agent recommends the right tier and closes the sale.
Every tool call, every write action, every guardrail hit — logged. Compliance and reporting stay intact.
Read-only first, write-back when you're ready. The agent only sees and actions what you've explicitly authorised. Downgrade any capability in a click.
Refunds, sold-out dates, payment failures, family and corporate multi-pass, concession eligibility, disputes — the exact handoff list from your brief. All route to your Zendesk queue with full context.
Multi-region deployments. Australian guest data can stay in AU. Pick the jurisdiction that suits your privacy posture.
We'd love to walk you through how this runs on your real Accesso, ShoWare, Opera, Adyen, and Zendesk data — and answer any questions.
Talk to the team